Indie Campers-anmeldelser i Chicago

There was an initial problem with the vehicle I'd reserved—I reserved a Solis but then 2 days before my reservation I logged in to find that the vehicle had been changed to a Four Winds. I called and used the chat feature on the website and they were not helpful at all, unfortunately—just gave me the runaround. But when I went to pick up the vehicle, the guys at the pickup were great—they got me the vehicle I wanted and made a great effort for me. I liked the Solis—it was the perfect size for 2 people and pretty easy to drive.

Det var et første problem med kjøretøyet jeg hadde reservert - jeg reserverte en Solis, men 2 dager før reservasjonen min logget jeg på for å finne ut at kjøretøyet var endret til en Four Winds. Jeg ringte og brukte chat-funksjonen på nettstedet, og de var ikke hjelpsomme i det hele tatt, dessverre - bare ga meg runden. Men da jeg dro for å hente kjøretøyet, var gutta ved pickupen flotte – de skaffet meg kjøretøyet jeg ønsket og gjorde en stor innsats for meg. Jeg likte Solis - den var den perfekte størrelsen for 2 personer og ganske enkel å kjøre.

Everything was Fine. Thank you! Everything was fine.Thx

I would hire a 3rd party cleaning service so that your people at the depot only have to worry about customers and getting vehicles ready. I would also make sure everything in the campers work before sending it out.

We had booked Solis air but it was not available upon arrival, so the solis we took was not cleaned and we had to clean it A LOT, especially the bathroom. In saying that, Sean found us an RV so that we could still go after travel 5+ hours to get there! We love doing relocations! Minor thing, the caution light came on because one of the license plate lights being out, one worked. We loved the size of this vehicle but wish we would have been given the Solis Air as we had been approved to drive.

Communication between customer service line and local team didn't work. And in addition it's always harder to talk via a third party/ person. The local team was very helpful and gave great tips and ideas what to do. Very good support, since I also had an uncompleted camping spot issue. All solved and REALLY good support and encouraging words &acts from Shawn and Waldo. Thanks highly recommended Great vehicle. Luckely easy to maneuvor on the wide US roads. Loads of space for 1 person. Surely ideal for a couple. You can stand in the car. (1.77cm) Plenty of information provided. Did't use an electric hook up for my 3 night stay. Plenty of driving during the day

Went to pick up the RV in Chicago, we booked the solis but we couldn’t get it because of previous renters had gotten into an accident. Luckily we got another motor home and we’ve been happy with the four wind on our trip. She’s been working fine. The cleaning could have been much better though. It was quite dirty in cupboards and fridge during Pick-up. Unfortunately I realized this as we got on the road. It’s been a great trip and the four wind has been easy to handle. Indie campers have been helpful during our trip with questions and concerns. I would use indie campers again in the future. Thanks for everything. Four winds have been perfect for 2 people. You can easily do 4. We’ve been loving this trip in this motor home and would do it again.

I had an amazing journey in my indie camper solis around Lake Michigan. Everything worked perfectly and it was awesome to be able to pull up to a scenic view and make myself a snack and just enjoy. Great not having to use public toilets too!

Tout etait parfait. Le véhicule correspond à la description. Prise en charge facile.

Clean and easy check-in experience! The manager Sean was very helpful, flexible and professional! The van was clean, prepped and easy to drive. The team even left me pots and pans at no additional charge (: Simple and easy checkout experience! I just dropped the van off in the same condition as it was when I picked it up and I was on my way!

Pick up was delayed by 2 hours due to other customers and rv not being completely ready. Staff were very helpful and gave us extra time for drop off at other end of trip. Rv was a bit noisy while on the road, but apart from that, was very good. See above comments.

Bellissima esperienza, senza alcun genere di problema. Grande disponibilità del personale INDIE (in particolare ALEX che ringrazio vivamente) a risolvere imprevisti. Suggerisco sicuramente INDIE

Waldo from Indie Campers Chicago did a great job! Overall good guy! Very positive experience. Very positive experience with Indie Campers!

It was a brand new rv. They did have a shortage of kitchen supplies. Great team, very straightforward, very professional. The rv came without the detachable screen to obscure front of cabin. Also the window screen of the kitchen windows rattles constantly, that should be redesigned. Overall excellent though.

excelente servicio muy complacido lo recomiendo, todo excelente.

Maintenance It’s great

I had some issues with the first camper Ford Winds, flat tire, looseness in steering wheel, and smoke coming out when turn on the heater, however once I changed to Winnebago Solis it all went smooth from here! Sean West was amazing and he really made me feel more calm despite everything that happened, also massive thanks to Mon for being so helpful! I did have assistance with Ford Winds, I found customer service lacked of debrief between teams so I had to explain myself over and over about same thing, and made the whole situation worse than should have been, also I was overpromised things that weren't possible. I wasn't all too happy with the checkout, I was first greeted by Alex, but then I guess he started doing something else and Luis seem to be the person dealing with checking the camper I dropped off, I just didn't know what was happening, and then even though I checked everything before I dropped the van and even though LPG was full before I dropped it it was empty when they checked it, and in all honesty, this did upset me very much, because I have no problem taking responsibility of a mistake, but I knew it was full. Then they told me they won't charge me and to speak with the customer team yet they still charged me. Thanks to Marisa for being so understanding and helping me sort out this issue.

Great experience. Thank you Looking fwd for our next trip. Everything went well. Thank you!!

Very easy process, Welcoming and friendly staff and a good reliable RV.

First time using IndieCampers but certainly not the last. Thank you Shawn for everything!

Drop off team was excellent, 5/5! The pickup location we were essentially given the keys and had to ask for vehicle specs (I.e. grey/black water locations, gas, propane, etc). A routine general rundown of all the vehicle specs on pickup would be great 👍🏼

Sean in Chicago was awesome. The only thing during the whole experience was that the customer service line was only through What’s App chat which was a little weird to try and deal with. The what’s app chat for customer service was difficult to deal with it would be nice to also have more local customer service too.

Everything was pretty good. Every worker you have is amazing and so kind that helped my overall experience. So be thankful for them. The only problem is that when someone needs to contact the service team, has to do it through WhatsApp. I tried so many times but I couldn’t find them. Just find 1-2 more ways of contacting them Viber or something else. So if one way doesn’t work for any reason there are some other options. So the 24/7 service u said you provide, obviously doesn’t exist but everything else was perfect.

Everything was perfect, wonderful staff!!!

Richard has been great in communicating in the morning that the vehicle, due to late return, will not be ready at the scheduled time. As we communicated I actually found out that the location is at a different place than what my final reservation document provided. There must be a technical glitch not corrected yet, since you switched locations in Chicago. Please look into this before you possibly have an angry customer standing in Schaumburg. One warning light came up about the License Plate light, but somehow this fixed itself during the trip and disappeared. Wesley has been exceptional in communicating and accommodating me and the return of the vehicle was simple and smooth. The orange engine light appeared on the dashboard on my second to last day but also disappeared on the last day again. Informed Wesley about it! General comment about the different mileage and reimbursement procedures in regard to what Transfer Car provided and what the Indie Camper provided. I was ensured that the mileage is what Transfer Car information provided and we have to wait until the final bill, reimbursement, and security deposit have been settled, but it is kind of confusing and creates doubt as a first-time customer. The reservation staff I chatted with, also have not always been well aware of the Transfer Car agreement or procedures, but the staff at the locations know more about it.

Dealer was changing locations. He did everything to make it right. I would use Indie and this location again. Crew did a great job.